Customer care

Size Guide

 

All SHANSHAN RUAN garment are made based on French Stockman standard. We had simplified our sizing by attributing S, M, L, unless otherwise stated. 

 

Our customers are invited to refer to the below chart to choose their sizes: 

Sizes of our garments

Your measurement ( without underwear)

Chest (cm)

Waist(cm)

Hip(cm)

S

≤87

≤67

≤93

M

88-91

68-71

94-97

L

92-98

72-76

98-102

 

We had provided the length of each garment in their according description. But if you had a doubt about a particular part, you can send us an email and we will measure it for you. 

contact@shanshanruan.com or via ‘contact’ section from our e-shop. 

 

Please note that our garments are generally ample and a bit ‘oversized’. Seldom styles are tight nor adjusted. 

 

 

Garment Care

 

We recommend you to always follow the guide on the washing tag on the clothing. Here’s some tips:

1-    All garments with pleats: Our pleats are generally made in natural fabrics such as silk, cotton, linen, wool... Unfortunately, it is not permanent like on synthetic fabrics.  Please never put them in a washing machine, it will ruin the pleats and it will not be possible to recover. Always confide the pleated item to a professional dry cleaner. 

2-    Hand painted garments: the paint has been fixed. We suggest hand wash with a mild detergent. Machine wash or dry clean is not recommended. 

3-    Always separate the dark colors and the light colors while putting clothing into the washing machine, if possible, use a specific detergent so that the colors can be better preserved. 

4-    All our clothing cannot be tumble dry nor bleached.

5-    Please choose the right temperature to iron the clothing, if you are not sure, iron on the wrong side of the clothing or put a small square of fabric to avoid direct touch.

6-    If you had a question on one specific item that you had purchased, please send us an email, we are happy to help. 

 

 

 

Shipping and Return

 

All Orders will be prepared and shipped within 3 business day. We use French Post standard service ‘Colissimo’ for all national and international shipping. It takes 2-5 business day for domestic delivery and 8-15days for international. 

 

Once the parcel is dispatched, you will be provided with a tracking number with which you could follow your order on https://www.laposte.fr/outils/track-a-parcel

 

If you are purchasing from outside of EU, you are subjected tothe duties and taxes on the garments. The amount varies country to country and is calculate based on the full value (garments’ cost and shipping fee) of your order. 

 

If you are not satisfied with your purchase, you can send it back within 7 calendar days counting from the day of reception. The product must be unworn, with its original tags and packaging. 

 

For all returns: Please in the first place send an email to contact@shanshanruan.com we will provide you guidelines regarding how to return. The return cost is on your charge.

 

Once received the product, we will inspect the condition of the clothing and proceed the refund within 5 business days. No shipping fee will be refunded. 

 

Fail to respect our return guidelines, or the returned good is damaged/marked/stained, or any claims exceeding 7 days, we will unfortunately not be able to proceed any refund.

 

To avoid unnecessary return-refund inconvenience, we are happy to provide you with maximum information of the garment you are interested in : measurements, fabric hand-touch, fitting, the garment care… in forms of texts or videos. 

 

All our garments are made piece by piece in our atelier in Paris. Every garment has been minutely manufactured and has went through a thorough quality control before dispatched. We are happy to share our experience in how to clean and care those clothing. However, some fabrics such as silk organza, one of the most common material in our collection, remain delicate and fragile. However perfectly sewn, it requires an extra attention while wearing and cleaning. We will not be able to provide any solution or refund on damaged article if it has been roughly worn or wrongly cleaned.